FAQ — Frequently Asked Questions
Do you offer hotel and cruise port pickup?
Yes. Pickup is arranged from the cruise terminal, your hotel, or an agreed meeting point. Details are confirmed in advance based on your location and timing.
Are the tours private or shared?
All tours are fully private. You will not be joined by other guests, and the pace is adjusted only to your group.
How flexible is the itinerary?
Very flexible. The day is managed in real time, taking into account traffic, crowds, weather, and your preferences. Nothing is rushed or fixed unnecessarily.
What is included in the tour price?
The services of a licensed local guide, private planning, and guidance throughout the experience.
Entrance fees, meals, transportation, or optional activities are not included unless stated otherwise.
How is timing handled for cruise guests?
Tours are planned around your ship’s schedule. Timing is managed carefully to ensure a relaxed experience and a timely return to the port.
Can tours be customized?
Yes. Tours can be adjusted in duration, focus, and pace. Custom planning is part of the service.
Is transportation included?
Transportation is arranged based on group size, timing, and availability. Details are confirmed after booking.
What should we bring?
Comfortable shoes, water, sun protection, and a light layer depending on the season. Additional recommendations are shared in advance.
Are the tours suitable for all ages?
Yes. Tours are adapted to the needs and comfort of your group, including families and guests who prefer a slower pace.
How far in advance should we book?
Early booking is recommended, especially during cruise season, but last-minute requests may be possible depending on availability.
Are the tours suitable for guests with limited mobility?
Tours can be adapted to different mobility needs depending on the route, duration, and chosen locations. Vehicle type and access are arranged based on availability and suitability. Please let us know in advance so we can realistically plan what works best and advise accordingly.
What happens if the weather changes?
Tours continue in most weather conditions, but the route or timing may be adjusted if needed. Any changes are made calmly and realistically to keep the experience comfortable and enjoyable.
Cancellation Policy
Private tours are scheduled in advance and involve planning and coordination with local partners. For this reason, we kindly ask guests to inform us as early as possible in case of changes.
Free cancellation
Cancellations made at least 14 days before the scheduled tour date can be changed or cancelled without any charge.
Late cancellations
Cancellations made within 14 days of the scheduled tour date will be charged the full tour amount due to scheduling and arrangements already confirmed.
No-show
If guests do not appear at the agreed meeting point at the scheduled time, the tour will be considered cancelled and the full tour amount will be charged.
Opening hours and site availability
Museum opening hours, monuments, and other sites may occasionally change without notice. If a site is closed or unavailable on the day of the tour, the itinerary may be adjusted accordingly.
Local conditions
Traffic, crowds, weather conditions, or local events may occasionally affect the timing or order of visits. In such cases, the itinerary may be adjusted to keep the experience comfortable and realistic.
Third-party arrangements
Some tours may involve arrangements with local partners such as transportation providers. In these cases, cancellation conditions may also depend on the policies of those partners.